If your local transfer is under AED 25,000, it should take a few minutes to be credited to your account.

If your local transfer is above 25,000, it can take up to 1 business day to be credited to your account These transfers are always processed before 9pm. They won't be processed on Sundays and UAE public holidays.

You can send money internationally from your available multi-currency accounts. You can receive money in AED, USD, EUR, and GBP, depending on the provided account IBAN.

While local transfers are always done in AED by default, if you provide a multi-currency IBAN, Premier International will convert AED to the desired currency and credit your account accordingly. The applied exchange rate will be visible in your transaction history details.

We offer competitive rates on all FX transactions. Currency conversion rates vary based on prevailing foreign currency markets and can change daily

Currency - USD
Correspondent Bank Name: Citibank NA
BIC/SWIFT Code: CITIUS33XXX

Currency - GBP
Correspondent Bank Name: Citibank London
BIC/SWIFT Code: CITIGB2LXXX

Currency - EUR
Correspondent Bank Name: Citibank Ireland
BIC/SWIFT Code: CITIIE2XXXX

International transfers can take around 3 business days.

As this payment is coming via SWIFT,  reach out to the sender to confirm its whereabouts with the sending bank.  As the money hasn't reached Wio, it could be stuck with the sending or intermediary bank. This is the fastest way to locate the payment. 

If you haven't received your transfer after 3 business days, please share with us a copy of the Swift payment including the UETR number. You can ask the sender for the copy.

In some inward transfers, the transction fees can be shared between the sender and the beneficiary, if the sender has selected this. In this case, the sending bank will debit fees from the transfer amount and send the remaining amount to the Premier International Bank account. In some of these cases, these fees are declared by the bank in the transaction message and in some cases they aren't. If we receive the charges by the sending bank, we'll show them in your transaction history as "Sender Fee".

There can be multiple reasons for this:

1. The sender may have selected the charge code as 'BEN' which means the charges would be paid by you, or 'SHA' which means the charges would be shared between the sender and you. In both of these cases, the sender bank or sender's correspondent bank may have collected the fee amount from the transfer amount and forwarded the reduced amount to your Premier International Bank account.

2. The sender bank or the sender's correspondent bank might have converted the amount from a foreign currency to AED with a high conversion rate.

In some occasions, sender banks convert the payment to AED before sending it to Premier International. Premier International doesn't do any conversions if the payment currency matches the currency of the beneficiary account and only converts the incoming transfer to the currency of the receiving IBAN. In this case, reach out to the sender to understand why this happened.

We don’t charge any transaction fees on incoming transfers. However, sending or intermediary banks may charge a fee. If you receive less money than expected, please reach out to the sender.

On foreign currency outward transfers, we charge the Wio Transaction Fee as listed on our price plan.

If the charge code 'OU' is selected,  the sender will pay all charges, this includes: the correspondent banking fees and the Wio Transaction Fee.

If the charge code 'SHA' is selected, the sender and the beneficiary will share the charges. In this case, the sender will be charged the Premier International Transaction Fee and the beneficiary will pay for all the correspondent banking fees, charged by all banks involved in the transaction. This fee will be deducted from the amount they receive.

Premier International Business charges the following transaction fees on transfers.

Essential Plan: AED 52.50

Grow: AED 26.25

Correspondent Bank charges are:

• If you pay for all the fees, for USD, GBP and EUR, you'll be charged AED 63 (or 15.75 in multi-currency account)

  For SAR transfers, you'll be charged AED 27 (or AED 7 in multi-currency account)

  For INR transfers, you'll be charged AED 4 (or AED 1 in multi-currency account).

• If you share the fees with the beneficiary on USD payments above USD 1,000, USD 25 will be taken from the transfer amount and the beneficiary will receive less than the transfer amount.

• If you share the fees with the beneficiary on EUR payments above EUR 1,000, EUR 25 will be taken from the transfer amount and the beneficiary will receive less than the transfer amount.

• If you share the fees with the beneficiary on GBP payments above GBP 1,000, GBP 25 will be taken from the transfer amount and the beneficiary will receive less than the transfer amount.

• If you share the fees with the beneficiary on SAR payments, SAR 25 will be taken from the transfer amount and the beneficiary will receive less than the total transfer amount.

If you had selected the option to share the transfer fees between you and the beneficiary, the beneficiary bank and the intermediary banks may have collected fees from the amount you sent.

International transfers can take around 3 business days. If it's been 3 days already, reach out to us and we'll investigate.

The MT103 or transfer copy is available in your transaction history and your email.